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Guangzhou KOFA Biotechnology Co.,Ltd. was founded in 2004, headquartered in Guangzhou High-tech Industry Development Zone, Science City. It is a national high-tech enterprise focusing on the research and development, manufacturing, sales and service of in vitro diagnostic reagents and instruments (IVD). The company has always adhered to the strategy of independent intellectual property rights, independent innovation and independent brand, and has established a biochemical immunoassay assembly line platform, a chemiluminescence detection platform, a fluorescent immunochromatography platform, and a biochemical diagnostic technology platform. It has obtained more than 200 registration certificates, and its detection series covers liver and kidney function, cardiovascular disease, blood lipids, diabetes, genetic diseases, tumors, thyroid function and other fields, and is widely used in medical institutions and third-party testing centers at all levels across the country.
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Compared with traditional IVD products, POCT has three major advantages: short test time, wide detection space, and easy operation. It can meet the needs of fast and timely testing, and has become a revolutionary and rapidly developing sub field in the IV
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KOFA has always upheld the philosophy of “Technology Benefiting All” and has remained steadfast in its commitment to delivering high-quality products and exceptional technical services to customers over the years. Backed by a strong technical support team, we provide professional product consultation, reagent optimization, and comprehensive after-sales services to promptly address any technical issues our customers may encounter during product use.
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1. Guide For Trouble Removal
Phenomenon | Reasons | Solutions |
The analyzer can't work | Power Failure | Check the power wire |
Poor Contact | Reconnect the power wire | |
Forget to press ON/OFF | Turn on the power | |
Power Adapter is broken | Contact KOFA CS Center | |
The testing result is unavailable after the test | The computer is overloaded | Wait until it is shown |
The computer is abnormal | Turn off and restart | |
The test channel can not come out automatically | The analyzer is broken (noisy) | Contact KOFA CS Center |
Abnormal software | Turn off and restart | |
Abnormal prompts | Elatrostatic Influence | Release the electrostatic |
Restart | ||
The elecrtric system is broken | Contact KOFA CS Center | |
Some noise from the test channel | Normal phenomenon | Nothing wrong with the analyzer |
Prompts: Please insert the ID chip | NO ID chip | Inset the ID chip |
Prompts:
Something wrong with the optical system
Something wrong with the drive system
Something wrong with the electric system | The analyzer is broken | Contact KOFA CS Center |
Prompts: Please insert the correct reagent strip |
The analyzer can't scan the barcode
or the barcode is wrong | Reinsert or change another reagent strip |
The analyzer can't read the file when inserting U drive | The previous U drive isn't removed successfully |
Please make sure the following prompts is shown
when removing the U drive: The U drive is remove successfully. |
2. Storage and dispose
Please store the analyzer in the indorrs enviroment with the temperature of -20-50℃, the relative humidity of 10%-80% aznd the altitude of 0-2000m.
Please dispose the analyzer according to the local regulations about medical diagnostic equipments.
3. Service and Repair
Please clean the analyzer with dry cloth as routine cleaning.
Any service or repair, please call KOFA Biotech at 800-830-3067, Guangzhou KOFA Biotechnology Co.,Ltd will ensure the user legitimate rights according to the relative laws and regulations.